1. No Returns Accepted
Our products are prepared and perishable foods, so we cannot accept returns of any kind, for reasons of:

• Food safety: Once delivered, products cannot be reused or returned to inventory.

• Storage Conditions: All products must be refrigerated immediately. Buná Real Food is not responsible for food that has not been refrigerated or stored properly by the customer.

2. Errors in the Order
If you receive an incorrect product or an item is missing from your order, you must contact our customer service team within 12 hours of delivery.
Solution options:

• Order correction on the next scheduled delivery.

• Shipping of the missing product (subject to logistics and availability).

3. Products in Poor Condition
If you receive a product in poor condition, please contact us within 12 hours of delivery and provide photos of the product. After evaluation, you'll be able to choose:

• Product replacement in the next delivery at no additional cost.

• Store credit applicable to your next purchase.

4. Cancellation of Subscriptions

• 5-Day Plan: Once confirmed and in production, it cannot be cancelled.

• 20-Day Plan: You can cancel at any time by notifying us in writing. No refunds are issued for unused weeks, but you can pause your subscription with prior notice (see section 5).

• Refunds: No refunds for weeks already contracted for pending delivery.

5. Pause or Suspend Subscription
You can request to pause your plan by notifying us at least 48 hours before your scheduled delivery. During the pause period, your subscription will be frozen and will automatically resume at the end of the indicated period.
6. Changes in the Delivery Address
Address changes can only be made at least 48 hours before delivery. The new address must be within our current coverage area.
7. Failed Deliveries Due to Customer Absence
If there is no one to receive the order at the time of delivery:

• The delivery person will attempt to contact the customer at the number provided.

• If delivery is not successful, the food will be returned to our facilities and there will be no refund.

• The customer may request a new delivery with an additional shipping cost.

8. Allergies and Dietary Restrictions
It is the client's responsibility to inform us of any allergies or dietary restrictions when purchasing the plan. Buná Real Food is not responsible for adverse reactions if this information has not been specifically notified.
9. Promotions and Discounts
All promotions, discount codes, or benefits apply only during the stated validity period and cannot be combined with each other, unless otherwise indicated.
10. Deadline for Notifying Problems
For any issues related to delivery or product quality, the customer must notify Buná Real Food within 12 hours of receipt. After this time, no replacements or credits will be issued.
11. Contact Process
For any requests for changes, breaks, or clarifications, you can contact us using the following methods:

• WhatsApp: 52 (442) 4324934

• Email: buna@f2fmx.com

• Telephone: 52 (442) 4324934

When contacting us, please include your order number, plan, and a description of the problem. Our team will review your case and respond as soon as possible.